Courtesy is an often taken-for-granted and essential condition for effective communication. Even in the midst of strongly disagreeing with someone, cooperative interactions can be achieved as long as standards of courtesy are adhered to
Politeness, good manners, and consideration are the often taken-for-granted lubricants for effective communication. They express standards of decency and they facilitate the peaceful and possibly constructive exchange of information, even when you do not agree with or even like those with whom you are communicating.
“Courtesy is sometimes imperceptible, but its absence turns out to be poignant.” (Julita Davies, European business trainer and public speaker)
“I have a respect for manners as such, they are a way of dealing with people you don’t agree with or like.” (Margaret Mead, American cultural anthropologist)
“Courtesy is a small act but it packs a mighty wallop.” (Lewis Carroll, English author)
Getting Personal
In working with or informally relating to others, have you ever experienced a breakdown of courtesy. How did this play out and what were the consequences of this breakdown?
