“Courtesy is sometimes imperceptible, but its absence turns out to be poignant.” (Julita Davies, European trainer and public speaker)
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In your own words, what is the main idea of the quote above by Julita Davies?
“If you can’t explain it simply, you don’t understand it well enough.” (Albert Einstein)
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Getting Personal
It has been said that courtesy is the lubricant of good communication. Do you agree, and if so, why?
Have you ever been treated discourteously? If so, what was the situation, be specific, and what effect did it have on you?
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INSIGHTS for SUCCESS
“Courtesy is a small act but it packs a mighty wallop.” (Lewis Carroll)
“While there is nothing wrong with being ambitious, you will get along better if you temper your ambition with courtesy. It is important that other people like you for you to get ahead, and being courteous is one of the best ways to make others like you.” (Marjabelle Young Stewart)
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